Investing in Expertise
How GFE Power Products Became the UK’s Leading Independent Cummins After Sales Specialist of OEM Manufactured Generators Powered by Cummins Engine
At GFE Power Products, we believe that the quality of a generator is only as strong as the expertise behind it. While premium components and proven engine platforms matter, true reliability is delivered through knowledge, training, and long-term investment in people.
That belief has recently been reinforced through a major milestone for our business.
Our Senior Engineer and Operations Manager, Ben Sidney, is now a fully qualified Cummins Engineer, having completed advanced training at Cummins headquarters in China. This achievement places GFE Power Products in a unique position within the UK generator market and sets a new benchmark for independent after sales support.
A Strategic Investment in Engineering Excellence
Ben’s qualification was not a standard training course. It was the result of a direct invitation from Cummins to undertake specialist training at their global facility in China. This level of access is only offered to partners who demonstrate long-term commitment to quality, compliance, and technical capability.
By sending Ben overseas for this training, GFE Power Products made a deliberate investment in strengthening our in-house engineering expertise. The objective was clear. To deepen our understanding of Cummins engines at manufacturer level and to embed that knowledge directly into our operations, commissioning, and after sales support.
This training covered advanced diagnostics, engine management systems, fault analysis, compliance procedures, and Cummins warranty protocols. It ensures that the knowledge behind every Cummins-powered generator we supply is not outsourced or assumed, but fully understood and controlled in-house.
Possibly The Only Independent Cummins After Sales Support Agent in the UK
As a result of this qualification, Ben Sidney is now possibly the only certified independent after sales support agent for Cummins within the UK operating in an independent assembler environment.
While many generator assemblers use Cummins engines, no other independent assembler has invested at this level in manufacturer-approved training. That means no other independent assembler can offer the same depth of Cummins-specific after sales support, diagnostics capability, or technical authority.
For GFE customers and dealers, this translates into faster resolution, clearer accountability, and significantly improved support. There is no need to rely on third-party engineers or wait for external approvals. The expertise sits directly within GFE Power Products and eventually, our dealers.
Independent Warranty Coverage Without Compromise
One of the most significant outcomes of this training is that GFE Power Products has now been granted clearance to independently cover warranty for Cummins engines that we supply.
This is a major advantage for our customers and dealers.
Warranty work can often be slowed down by layers of approval, external inspections, and limited availability of authorised engineers. With our Cummins warranty clearance, we are able to diagnose, manage, and resolve warranty issues directly, in line with Cummins procedures and standards.
No other independent assembler utilising Cummins engines in the UK holds the same level of warranty authority. Quite simply, no one else has completed the training required to achieve it.
This ensures a smoother after sales experience and reinforces our commitment to standing fully behind the equipment we supply.
Strengthening Our After Sales Support, Not Just Our Products
For GFE Power Products, this is a milestone in our commitment to building a stronger, more resilient after sales operation that supports customers long after installation.
Ben’s role as Senior Engineer and Operations Manager means this knowledge feeds directly into how we build, test, commission, and support our generators. It improves internal processes, raises technical standards across the GFE team, and ensures best practice is embedded throughout the business.
This approach reflects our wider philosophy. We do not just assemble generators. We take responsibility for their performance, reliability, and long-term operation.
A Long-Term Commitment to Growth and Capability
Being invited by Cummins to undertake this level of training is a reflection of trust. It recognises GFE Power Products as a partner that values engineering excellence and continuous improvement.
As demand for reliable power continues to grow across commercial, industrial, and critical applications, the need for knowledgeable, manufacturer-aligned support becomes even more important. By investing in our engineers and expanding our technical capabilities, we are ensuring that GFE Power Products remains at the forefront of the UK generator market.
What This Means for Our Customers
For customers choosing a GFE Cummins Powered Generator, this achievement delivers clear, practical benefits:
- Direct access to manufacturer-trained Cummins expertise
- Faster diagnostics and issue resolution
- Independent warranty coverage without third-party delays
- Higher confidence in long-term after sales support
- A generator supplier that invests in people, not just products
In an industry where many claims sound the same, this level of training and authority is genuinely different.
Setting a New Standard for Independent Assemblers
The generator market is crowded with suppliers who rely on the reputation of engine brands alone. At GFE Power Products, we believe that reputation must be matched with responsibility.
By investing in advanced Cummins training and achieving independent warranty clearance, we have set a new standard for what customers should expect from an independent generator assembler.
This is not just about one engineer. It is about building a business that prioritises knowledge, accountability, and long-term support.
And it is about ensuring that when customers choose GFE Power Products, they are choosing a partner who is fully equipped to support them at every stage of their generator’s lifecycle.
Choose a generator supplier that stands behind its equipment.
Contact GFE Power Products to discuss GFE Cummins Powered generators and independent after sales support.
Phone: +44 (0)1386 335007
Email: sales@gfepowerproducts.com
